SeaPort Airlines Completes Cutover To Amadeus Altéa Technology Platform

New platform enables carrier to implement first Interline Electronic Ticketing (IET) agreement with Alaska Airlines

PORTLAND, OR and MIAMI, FL (April 1, 2014) – Next-generation technology is now providing the power behind SeaPort Airlines, the Portland, Oregon-based regional airline which recently completed its successful migration to the Amadeus Altéa portfolio of airline IT solutions. The company’s first flight using the new system was operated between Memphis and Jackson, Tennessee, on Sunday, March 23, 2014.

“The Altéa technology platform is a cornerstone of SeaPort’s strategy to provide global connectivity to small and mid-size cities across the United States,” said Rob McKinney, President of SeaPort Airlines. “This migration could not have been achieved so quickly and effectively without the teamwork and dedication of SeaPort employees and the exceptional support we received from our partners at Amadeus.”

The agreement between Amadeus and SeaPort Airlines to adopt the Amadeus Altéa portfolio was first announced in October 2013 and includes IT solutions for reservation, ticketing, inventory, e-commerce, and departure control.

“Our partnership with SeaPort truly showcases Amadeus’ commitment and ability to provide any airline with customizable, state-of-the-art technology that helps them enhance the travel experience for passengers while also empowering them to grow and achieve their business objectives,” said Scott Gutz, president and CEO, Amadeus.
SeaPort chose Altéa because, among many other features, the system allows the carrier to offer the full benefit of interline agreements, including display of interline partner destinations and connecting itineraries for purchase on its website, single ticket itineraries, and through baggage check-in for connecting flights on interline partners. The first of those agreements, with Alaska Airlines, became active on cutover to the new system.

“All of us at SeaPort Airlines are extremely proud to have Alaska Airlines as our first interline partner. Alaska’s commitment to customer service and growing network will provide our customers with great connecting opportunities,” said McKinney. The two carrier’s route systems presently connect at Juneau, Portland, San Diego, and Kansas City. Alaska Airlines provides nonstop service to 43 destinations from Portland International Airport (PDX) and 15 destinations from San Diego (SAN).

With the cutover to Altéa complete, SeaPort anticipates a second interline agreement with a major U.S. airline will become effective this summer and is having discussions with other airlines for subsequent agreements.

SeaPort and Amadeus are already working on secondary implementations of the Altéa system that will include online changes to reservations, automated customer SMS and email notification of schedule changes, and online changes to reservations.

“All of these investments underscore our commitment to the company’s core value of ‘Forward Thinking’ and the use technology and innovation to provide our customers with the best possible experience and our employee team with the most advanced tools,” said McKinney.

SeaPort Airlines, Inc. provides service to 21 cities in nine U.S. states, including operations in Southeast Alaska that are branded as “Wings of Alaska.” The company’s 220 employees operate an average of 100 daily departures from bases at Portland, San Diego, Memphis, and Juneau. The carrier will add service to Great Bend and Wichita, Kansas in May 2014, and plans to apply for authority to begin Mexico service in late 2014.

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About SeaPort Airlines, Inc.

Portland, Oregon-based SeaPort Airlines, Inc. operates daily scheduled flights in Alaska (dba Wings of
Alaska), Arkansas, California, Georgia, Kansas, Tennessee, Missouri, Texas and Oregon. Reservations on flights operated in the Continental United States as SeaPort Airlines can be made by calling 888-573- 2767, at http://www.SeaPortAirlines.com, or through all major GDSs and online travel retailers such as Travelocity, Priceline, and Orbitz.

To find out more about SeaPort Airlines, Inc. please visit http://www.SeaPortAirlines.com

About Amadeus

Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).

The Amadeus group employs around 10,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 71 local Amadeus Commercial Organizations globally.

The group operates a transaction-based business model. For the year ended December 31, 2012 the company reported revenues of €2,910.3million and EBITDA of €1,107.7 million.

Amadeus is listed on the Spanish Stock Exchange under the symbol “AMS.MC” and is a component of the IBEX 35 index.

To find out more about Amadeus please visit http://www.amadeus.com

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PDX Spotlight: Valentine’s Day in Portland, OR

Valentine’s Day will be here before you know it, and we’re here to help! Here’s a short, quick list of restaurant ideas to help you plan a fun and romantic night out:

  1. Life of Pie – For a more casual night out with your significant other, check out the Valentine’s Day schedule that includes two appetizers, two Margherita pizzas, and sparkling wine or cider for $30 per couple.
  2. 23Hoyt – Enjoy a four-course meal that includes main course of either Applewood-Smoked Quail, Painted Hills Beef, Roasted Diver Scallops, or Saffron Risotto at 23Hoyt for $45 per person.
  3. Andina – Make reservations at Andina to celebrate the Dia de los Enamorados with a 3-course prix fixe menu, champagne, and live music starting at $90 per person.
  4. Cocotte – Sit down for an amazing 6-course French dinner that includes mussels, oysters, lamb, chocolate, chiles, and avocado for $75 per person.
  5. A Cena – Don’t worry if you need the flexibility to celebrate another evening – you can cozy up at a Cena in Southeast Portland for their special Valentine’s menu items February 13 – 15.
  6. Beast – This vary “carnivorous” sounding restaurant actually offers a special Valentine’s Vegetarian Dinner Tuesday, February 12, including meal and wine pairing at $145 per person.
  7. ClarkLewis – For $70 per person at ClarkLewis enjoy a four-course meal with delights like Dungeness crab bruschetta and roasted pork porterhouse.
  8. Noisette Restaurant – Really do it up this year with a nine-course prix fix menu that includes butter poached lobster, Moulard duck, and chocolate soufflé. Cost is $125.

If none of our recommendations tickle your fancy, take a look at the list of options described by Portland Food and Drink and PDX Eater. There’s sure to be something that will make the evening special for you and your special someone.

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2014: The Year of Your Great Southeast Alaska Adventure

Does the harsh winter weather have you starting to think about your summer vacation already? Make 2014 the summer you go on that Alaskan adventure you’ve always talked about! This is the perfect time to book a vacation to enjoy the untouched Southeast Alaska wilderness, majestic blue glaciers, and plentiful wildlife. Every town, from Haines, Hoonah, Juneau, Gustavus, and Skagway has something unique for visitors to enjoy. Individuals, couples, and families can all partake in what the bountiful Alaskan frontier has to offer, with cruises, flightseeing tours, and other tour opportunities.

Alaska_WhaleCruise your way to relaxation. Many affordable cruises to Alaska include stops at a variety of ports, including Ketchikan, Juneau and Skagway. For a limited time, you can book cruises for as low as $598 per person on Princess Cruises; these cruises depart from Seattle, WA or Vancouver, B.C. Royal Caribbean International offers cruises for as low as $544 per person from Vancouver, B.C. in its new Radiance of the Seas or the 7 night Alaska Sawyer Glacier Cruise from Seattle, WA starting at $709 per person. Holland America Line tours start at $599 per person. Most of these cruises run during the peak season, from May – September, when the weather is at its best, and include a number of exiting shore excursions. Prices can change at a moment’s notice, so be sure to book your cabin ASAP.

See Alaska from above. Whether you’re coming into Southeast Alaska by cruise ship or airplane, booking an aerial tour of the area can be the best way to see the awe-inspiring natural beauty that is characteristic of the region. Wings of Alaska offers several private tour options that include flights over the Juneau Icefields, Lynn Canal, and the Mendenhall Glacier. Tour arrangements can be made by calling 800 – 789 – 9464. You can also book a scheduled flight to one of five destinations: Juneau, Haines, Hoonah, Gustavus, and Skagway on www.wingsofalaska.com.

Juneau_GlacierWhale watching and fishing tours. Tour services like Alaska Galore can help you create your perfect tour by air or water. Observe majestic humpback whales on a whale watching tour, starting at $139 for the 2014 tour season. Fishing tours start at $199 for ½ day and $259 for ½ day, and can be arranged for either salmon or halibut fishing. Both tours depart from Auke Bay harbor, and Alaska Galore can pick up cruise ship passengers from the Juneau dock. Whale watching tours can also be combined with flightseeing packages for the full S.E. Alaska experience. Find out more at www.alaskagalore.com or by calling toll-free 877-794-2537.

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Romantic Winter Weekend Trips

Haven’t thought about Valentine’s Day yet? February 14th may seem like its ages away, but this heart-filled holiday is truly just around the corner. Don’t stress about finding the perfect last-minute gift for your sweetie this year; instead, check out our ideas for a romantic weekend getaway that the two of you will reminiscence about for years to come!

SE Alaska – Laid-back Luxury

Surprise your significant other with a flight into Juneau, AK  and stay at the Pearson’s Pond Luxury Inn and Spa for a night. Bundle up and get a photo in front of Mendenhall Glacier after breakfast or lunch at B’s Bakery, where they’ve been known to produce delicious creations like stuffed Challah french toast and The Frenchy, a panini made with brie, green apple, chicken and spinach. Take a little dessert back with you and wrap up the day with a relaxing dip in one of Pearson’s Pond’s outdoor hot tubs and a seafood dinner at one of Juneau’s fabulous restaurants.

Portland, OR – Modern Spice

Your special someone will be pleasantly shocked when you whisk them off to a flavorful weekend in Portland. Spice things up with and early dinner or tapas at Andina in the Pearl District, Then head down to SE Portland for dancing at one of Portland’s many dance locations, like the Viscount. After you work up a sweat shaking what your mother gave you, walk to the nearby Rum Club or Beaker and Flask for an old-fashioned adult beverage; if a speakeasy isn’t your thing, end the evening with a trip to a Moonstruck Chocolates cafe. Don’t forget to book a stay at a hip Portland hotel like the Hotel Modera or the Nines in the heart of Portland, where you cozy up for the night with that bottle of wine or champagne bought just for this romantic occasion.

Kansas City, MO – Retro Romance

Take your honey to the Kansas City Power and Light District for a relaxing, retro weekend. After checking in at the Hilton President Kansas City, built in 1926, head off to catch a film at the gorgeous Alamo Drafthouse Mainstreet Theater.  Eat dinner at the theater’s restaurant, The Chesterfield, where you two can really enjoy the jazz-age atmosphere. After dinner, take a leisurely stroll around the district’s 50 shops, restaurant and other attractions, and pick up dessert (or the next day’s breakfast!) at Mema’s Old-Fashioned Bakery before heading back to the Hilton.

Whatever you decide to do, places fill up fast on this highly-anticipated day of love, so don’t forget to make your flight, hotel, and dinner reservations soon.

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SeaPort Airlines Appoints Three Leaders in Customer Experience and Technology

(PORTLAND, OREGON) — SeaPort Airlines, Inc. today announced the appointment of three new directors to support its commitment to Customer Experience and technology. The new directors will reach across both of the company’s brands, SeaPort Airlines and Wings of Alaska, and are key to its strategic goal of building a “next generation regional airline.”

Tammye Marks has been promoted to the position of Director of Customer Experience.  Tammye joined SeaPort Airlines in 2009 and most recently held the position of Manager – Pricing & Distribution. Tammye will be responsible for ensuring that customers of both Wings of Alaska and SeaPort Airlines have the best possible travel experience, including development of new products and services to meet changing customer preferences. Prior to joining SeaPort Airlines, Tammye had decades of experience of experience in the travel industry beginning her career in reservations at British Caledonian Airways.

David Perlitz is SeaPort Airlines’ new Director of Station Operations and will be responsible for station operations across all 21 stations of both SeaPort Airlines and Wings of Alaska. Perlitz has over 30 years of airport station operations experience and is joining the company from Servisair in Los Angeles.  Throughout his careers, Perlitz has worked in customer service, ramp, safety, security, and training management positions at companies such as Alaska Airlines, ATA Airlines, AirTran Airways, AMR Services, and Pan American World Airways.

Alan Provda is taking on the newly created position of Director of Technology & Business Intelligence supporting SeaPort’s recent investment in technology, including becoming the first regional airline in North America to be hosted on the Amadeus Altea reservation system and deployment of cloud-based operations management solution merlot.aero. Alan has over 30 years of experience in the airline industry, including as Vice President of Business at TransMeridian Airlines, Vice President of Technology at Kiwi International Airlines, and Vice President of Business Development at reservation provider OpenSkies. He began his career at PeoplExpress Airlines in Newark, NJ.

“These new appointments underscore SeaPort’s commitment to creating a next generation regional airline that is focused on providing our customers the best service and technology,” said Rob McKinney, President of SeaPort Airlines. “All of us at SeaPort Airlines congratulate Tammye on her well-deserved promotion and look forward to the contribution of Dave and Alan in the implementation of our strategic plan.”

 

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SeaPort Airlines Enhances Safety and Efficiency with merlot.aero Operations Software

November 20, 2013 (PORTLAND, OREGON) – SeaPort Airlines today announced that it has deployed the merlot.aero Airline Operations Management Solution across its entire route system, including flights operated both as “SeaPort Airlines” and as “Wings of Alaska.” 

The merlot.aero solution provides modules for operations and crew management, planning, tracking and regulatory compliance. The solution is unique in that it is the only truly internet based airline operations management tool on the market and is managed through SaaS for real-time data and web service enabled applications deployed over a cloud platform.

The crew scheduling module enables operations staff at SeaPort to evaluate which crewmembers are best to schedule for a specific flight taking into consideration a crewmember’s preferences and requests, regulatory requirements, as well as the company’s interests. Through the CrewPortal, crewmembers will receive timely dissemination of relevant information, accurately estimate pay for each pay period, check trip schedules, trade trips, and check-in/check-out for duty from any smart phone. A fully-integrated rules engine runs synchronicity all the time, providing immediate notification when regulations or company rules could be violated as a result of a crew assignment.

The AircraftFollow module will provide SeaPort’s dispatchers with real time graphical representation of the status for operations conducted as SeaPort Airlines in the Continental US and those conducted as Wings of Alaska in Southeast Alaska. This accurate and timely information aids the decision process when irregular operations occur using mathematical models that allow for instant evaluation of potentially millions of possible solutions to a problem, with the “best solution” provided to the staff making decisions, whether it be lowest cost, minimizing cascading customer impacts, or other relevant factor.

The system also provides robust reporting tools, MEL/Maintenance tracking, operational communications using SMS texting, simplified crew payroll processing, and automation of flight crew training records. “We’re proud that SeaPort is among the first carriers in North America to deploy the merlot.aero solution,” said Rob McKinney, President of SeaPort Airlines. “We implemented the system with the goal of ensuring our entire operations team have the best data and tools they need to live our airline’s leading Core Value of safety. We’re confident further benefits will be realized in the form of efficiency and compliance, as well as providing management with timely reporting on the airline’s operational performance.”

McKinney went on say, “Deployment of merlot.aero will be followed by our previously announced migration to the Amadeus Altéa reservations platform in March 2014. These two software solutions, along with others, demonstrate SeaPort’s commitment to providing our employee team with the best that technology offers so we can provide the highest levels of operational safety, efficiency, and reliability, along with a wide-range of products and services to meet the needs of virtually any customer.”

Other North American carriers that have deployed merlot.aero include WestJet Encore, Allegiant, SkyRegional (Air Canada Express), and SkyKing. Carriers in other regions using merlot.aero include Air Asia, Skywest Airlines (Australia), Regional Express (REX), and Mandala Airlines (Tiger Airways).

 

 

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SeaPort Airlines & Wings of Alaska Launch Food 4 Flight

(November 1, 2013) – Fight hunger this season with the SeaPort Airlines/Wings of Alaska Annual Food 4 Flight Food Drive!

SeaPort Airlines and Wings of Alaska have partnered with local food banks, chambers, visitors bureaus, and other organizations to offer a $25 SeaPort Airlines/Wings of Alaska travel voucher to residents who donate four (4) or more non-perishable food items between November 1, 2013 and November 15, 2013 at the following donation sites:

Lower 48 – SeaPort Airlines

Athens, GA – Athens Convention & Visitors Bureau and SeaPort Airlines ticket counter
El Dorado, AR – El Dorado Chamber of Commerce and the SeaPort Airlines ticket counter
Harrison, AR – Harrison Regional Chamber of Commerce, Harrison Convention and Visitors Bureau, and the SeaPort Airlines ticket counter
Hot Springs, AR – Hot Springs Chamber of Commerce and SeaPort Airlines ticket counter
El Centro/Imperial, CA – El Centro Chamber of Commerce, Imperial Chamber of Commerce, Imperial Valley Economic Development, and the SeaPort Airlines ticket counter
Jackson, TN – Regional Inter-Faith Association (RIFA) and the SeaPort Airlines ticket counter
Kansas City, MO – SeaPort Airlines ticket counter (at Signature Flight Support, Kansas City International Airport)
Memphis, TN – SeaPort Airlines ticket counter at our private terminal (near Signature Flight Support, Memphis International Airport)
Portland, OR – SeaPort Airlines ticket counter
Pendleton, OR – SeaPort Airlines ticket counter
North Bend/Coos Bay, OR – Coos Bay Visitor Center and SeaPort Airlines ticket counter

Alaska – Wings of Alaska

Gustavus, AK – Wings of Alaska ticket counter
Juneau, AK – Wings of Alaska ticket counter
Skagway, AK – Wings of Alaska ticket counter
Hoonah, AK – Wings of Alaska ticket counter
Haines, AK – Wings of Alaska ticket counter

All food donations will benefit an applicable local food bank from the follow list: Athens Emergency Food Bank (AHN), CAPECO Food Share (PDT), Share ‘n’ Care (HRO), Salvation Army (ELD), Imperial Valley Food Bank (IPL), Project Hope Food Bank (HOT), South Coast Food Share (OTH), Harvesters (MCI), Regional Inter-Faith Association/RIFA (MKL), Oregon Food Bank (PDX), Salina Emergency Food Bank (SLN), and the Mid-South Food Bank (MEM), the Glory Hole (JNU), Haines Community Corps (HNS), and Hoonah Community Corps (HNH).

Rules and Restrictions

Drop-offs must be made at a designated location (SeaPort/Wings ticket counter or participating location) during regular business hours. Each individual must bring in at least four (4) non-perishable food items to receive a SeaPort/Wings Travel Voucher.

One SeaPort/Wings Travel Voucher will be issued to each individual—only one per person—at the drop-off site during the time of drop-off. No household limit. Children under 18 years of age must be accompanied by an adult; vouchers will be issued with the child’s name, but in the care of the adult present during the time of drop-off.

Travel Vouchers will be good for use from December 1, 2013 through February 28, 2014 and are not combinable with any other SeaPort/Wings offer. Vouchers are good for one use only, and are not redeemable for cash. No cash back for unused portions. Vouchers must be presented at the time of check-in. All donated food items are to go to a designated food bank or non-profit.

To use Travel Vouchers, holders should call 888-573-2767.

 

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SeaPort Airlines becomes first regional U.S. airline to adopt Amadeus’ full Altéa technology suite

SeaPort Airlines becomes first regional U.S. airline to adopt Amadeus’ full Altéa technology suite

Next generation portfolio of airline IT solutions will enable the carrier to manage its reservations, inventory, e-commerce and departure control processes

Miami, FL and Portland, Oregon, October 7, 2013 — Amadeus, a leading technology partner for the global travel industry, and SeaPort Airlines, a Portland, Oregon-based regional airline, announced today an agreement that will see the airline deploy the Amadeus Altéa portfolio of IT solutions to help it realize its vision of providing connectivity to the U.S. air transportation system for small and mid-size communities, and to re-establish service on nonstop city pairs that have been discontinued by larger airlines.

The agreement, which is the first between Amadeus and a regional airline in the U.S., will enable SeaPort Airlines, including its sister-brand Wings of Alaska, to adopt Amadeus’ next generation IT suite to manage its reservations, ticketing, inventory, e-commerce solutions and departure control processes. The two companies have already started the migration from SeaPort’s existing passenger service system to Altéa, a process that is scheduled to be completed in early 2014.

SeaPort chose Altéa because, among many other features, the system will allow the carrier to offer its customers and partner airlines the full benefit of interline agreements, including display of interline partner destinations and connecting itineraries for purchase on its website, single ticket itineraries, through baggage check-in, and boarding passes for connecting flights on interline partners.  Following the first stage implementation, SeaPort plans to add additional features offered by Altéa including credit accrual in the loyalty program of at least one major airline interline partner, ability to reserve hotels and rental cars on its website, and mobile applications for reservations, check-in and changes to travel itineraries.

“The Altéa suite has become a cornerstone of SeaPort’s strategy to provide global connectivity to small and mid-size cities across the United States,” said Rob McKinney, President of SeaPort Airlines. “Being the first U.S. regional airline to adopt the Altéa Suite underscores our commitment to provide our customers with the best possible end-to-end experience through the deployment of the latest in travel technology and innovation.”

SeaPort Airlines provides service to 21 cities in nine U.S. states, including operations in Southeast Alaska branded as “Wings of Alaska.”  The company’s 220 employees operate an average of 100 daily departures from bases at Portland, San Diego, Memphis, and Juneau.  The carrier plans to apply for authority to add service to Mexico in late 2014.

“Altéa solutions and services will help enable SeaPort to grow and expand its business and footprint in North America. Amadeus Altéa is not just for mega, network airlines but can also fit the needs of all airlines looking to increase their business opportunities, improve efficiencies, and provide a better experience for their passengers. SeaPort’s selection of Altéa highlights how innovative technology solutions are a ‘must’ for any carrier, regardless of their size, looking to grow and compete into the future,” said Scott Gutz, president and CEO, Amadeus North America.

Amadeus is a leader in delivering innovative, flexible airline IT solutions that serve the full spectrum of airlines of all sizes and types — from network to mid-size and smaller to low cost carriers. Amadeus’ leading new-generation Amadeus Altéa Customer Management Solution (CMS) portfolio is based on a pioneering community platform concept. This enables improved operational efficiency and increases revenue. Worldwide, over 140 airlines have contracted for the Altéa Reservation module, over 110 airlines are using or about to use Altéa Inventory and more than 90 airlines are moving to Altéa Departure Control, making Amadeus the established global market leader in passenger service systems.

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About Amadeus

Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).

The Amadeus group employs around 10,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 71 local Amadeus Commercial Organizations globally.

The group operates a transaction-based business model.  For the year ended December 31, 2012 the company reported revenues of €2,910.3million and EBITDA of €1,107.7 million.

Amadeus is listed on the Spanish Stock Exchange under the symbol “AMS.MC” and is a component of the IBEX 35 index.

To find out more about Amadeus please visit http://www.amadeus.com.

About SeaPort Airlines, Inc.

Portland, Oregon-based SeaPort Airlines, Inc. operates daily scheduled flights in Alaska (dba Wings of Alaska), Arkansas, California, Georgia, Kansas, Tennessee, Missouri, Texas and Oregon. Reservations on flights operated in the Continental United States as SeaPort Airlines can be made by calling 888-573-2767, at http://www.SeaPortAirlines.com, or through all major GDSs

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The Oktoberfares Fare Sale is Here!

OktoberfaresWINGSOktoberfares

The Oktoberfares Fare Sale is back for the third year in a row! Visit http://www.seaportairlines.com or http://www.wingsofalaska.com for more information and to book your reservation now!

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SeaPort Airlines Reselected for Arkansas Service

Last week, SeaPort Airlines was excited to announce the award of the Essential Air Service contract to continue service to three Arkansas cities for four more years. SeaPort’s reselection in El Dorado, Harrison, and Hot Springs was supported by civic leaders in each community, and by private citizens that wrote into the US Department of Transportation. To read the order awarding the contract, visit Regulations.gov.

hot springs blog

SeaPort Airlines was also released its first e-newsletter today. You can sign up to receive future newsletters by clicking on the link or visiting the SeaPort website.

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